Patrick Wayne Williams

12432 Ilex St. NWhome: 254.462.4238
Coon Rapids, Minnesota 55448email: williajw34@yahoo.com                 

information technology specialist

“The number one benefit of information technology is that it empowers people to do what they want to do. 

It lets people be creative. It lets people be productive.” - Steve Ballmer

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Technologically inclined, goal-driven and highly motivated professional with over 8 years experience in IT project management and providing technical and network support, and issue diagnostics involving diverse military departments.  Accomplished with a proven track record for significant contributions in integrating Army technology methods and system improvements while providing effective technological support - boosting operational efficiency and enhanced unit systems.

Analytical and a critical thinker with strong problem solving skills - highly dependable in delivering effective issue resolution of various computer technology and network issues utilising various enterprise system software and tools. Performance-focused, keen in maintaining updated knowledge of IT industry trends and learning new technologies and methodologies. Participated in over 20 Army training exercises with the majority of the operations geared towards combat operations with classified systems.

Innovative, possesses a natural instinct to lead and develop staff. Proactive and collaborative team player with proven communication, negotiation and interpersonal skills, effective in establishing and maintaining positive working relationships with diverse individuals

 

§    Project Management §    Technical Support §    Troubleshooting §    Solutions Assessment & Configuration

§    System Implementations §    Root-cause Analysis §    Cisco Routing & Switching §    LAN/WAN Technologies

§    Process & Systems Improvement §    User Training and Support §    Team Building §    Staff Coordination & Development

Service-focused U.S Army with eight years experience and 25 months IT field time in Iraq, and five-month contract at Valero Energy Corporation; earned numerous awards for dedication and performance, and received recommendations for strong Information Technology knowledge and motivation at work.

 

n  Received the Army Commendation Medal for significant involvement in the campaign and refitting of IT operations department for deployments to Afghanistan and Iraq while assigned with the 4/25th Infantry Division. 

n  Effectively collaborated with Joint Intelligence Unit while forward deployed to Iraq in support of Operation New Dawn. Efficiently delivered direct technological support to the J2’s 2-Star General in charge, helping provide the appropriate technology and enhanced unit systems for the redeployment of soldiers from Iraq to the United States.

n  Orchestrated the technology section of the 717th Military Intelligence Battalion, NSA Texas in providing vital computer and networking communications for different worldwide missions.

 

United States Army, Anchorage, AK & San Antonio, TX                                       

  Information Management Officer                                                                                                                         

n  Managed the Battalion S-6’ IT computer operations department for the 4/25th and 2-377 Infantry Battalion, which was forward deployed for operations in Iraq and Afghanistan.

n  Ensured timely and accurate delivery of technology and intelligence to General Odierno, commander of Multi-National Forces in Iraq and current Army Chief of Staff.

 

Key Achievements:

n  Received joint commendation medals, joint service achievement medals, and army commendation medals for successful integration of new methods of technology for both the 4/25th Infantry division and the 314th Military Intelligence Battalion in NSA, Texas while forward deployed to Iraq. 

n  Instrumental in the integration of the IT structure of the 717th Military Battalion to one single domain structure, eradicating individual unit domains and boosting efficiency.

n  Involved in the IT coordination for the Operation New Dawn while deployed to Victory Base Iraq, serving under the Joint Intelligence Unit/J2.

n  Initiated the monitoring of multiple Cisco switches while forward deployed to Iraq on Fob Kalsu, helping enhance the computer capacity for multiple organizations. 

n  Significantly involved in the campaign and revamp of two different organizations for IT operations, assisting in the team’s deployment to Iraq and Afghanistan.

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Valero Energy Corporation, San Antonio, TX                                         

  Information Technology Analyst                                                                                                                                                      

n Assigned in the company’s main data center in San Antonio, Texas.  Held accountability of setting up virtual servers for the executives and various tier managers globally.

n Maintained HP server hoppers and ensured availability of server tapes for rotation to safe site.

n Ensured smooth flow of the Valero help desk, and assisted end users after the closing of help desk.

 

Key Achievement:

n Contributed to company savings and effort by ensuring consistent connectivity, availability and good running condition of all servers and networking equipment.

 

American Military University

n  Bachelor of Science in Information Technology Management

   Classes Attended: Digital Forensics, Computer Network Security, IT Project Management, and IT Security Risk Management

 

Trainings, Certification, Clearances